Terms & Conditions You must agree before availing our Services

Disclaimer :

BY USING OR ACCESSING ANY PART / SECTION OF THE DOCUSAVER WEB SITE, YOU AGREE TO HAVE READ AS WELL AS GIVE YOUR CONSENT TO BE BOUND BY OUR TERMS AND CONDITIONS OF USE.WE REQUEST YOU NOT TO ACCESS THE SITE, IF YOU DO NOT AGREE WITH OUR TERMS AND CONDITIONS. DOCUSAVER HAS THE RIGHT TO CHANGE THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTIFICATIONS.

Please read the terms of service carefully


1. Confidentiality and privacy policy

We at Docusaver respect and are committed to protect your privacy. This Docusaver Privacy Statement elaborates on the way your professional / personal data will be treated as you visit our site.

Our aim is to make everything simplified for you and as technology develops, we promise to create more customised and user friendly services for your benefit. We encourage our user to examine this Privacy Statement periodically as it may change from time to time.

Our Privacy Statement has been methodically designed to safeguard your confidentiality and privacy. Guidelines and rules mentioned in this statement apply to our website as well as services provided by us.
Keeping in line with our core values, we would like to be completely transparent of the kind of information that we collect and what we do with it. By doing this, we hope you can view our services at ease.

We have taken several steps towards managing cookies and our information. We would like to inform you that the information that you share is encrypted (secure) or unencrypted (not secure) based on your browser settings. Your browser will inform you on the same if it is properly configured. If the transmission is secure, Docusaver currently deploy 128/256 bit SSL encryption the Payment Gateway that we use. We assure you that all transactions and credit card information take place in a secure environment.

We take it upon ourselves to be updated with encryption and security technologies to give our users with the best-in-class service. However, there is never a guarantee on data transmissions on the net unfortunately. Hence, we cannot warrant the security of any information that you transmit and that happens at the risk of the users. Adequate security measures are employed by us once we do receive your transmission.
In an honest effort, we try to understand more about your preference for future use. The data collected by the Docusaver site depends on how a user accesses the website and facilities offered by us.

If the users happen to access unsecure sections of our website (where no log on by users is required), the date and time of the visit, pages viewed, information downloaded are recorded by our systems

If users decide to fill an online form or survey, information or data will be collected by Docusaver on its submission only. If one decides to leave the form or survey midway, the information will be deleted automatically.
We are proud of our complete disclosure culture. As soon as a user registers on our site or subscribes to our newsletters, we start collecting information.

  • How: Users are asked for basic information including: name, phone number, email address or credit card information. Users who do not wish to provide these details, have the option of visiting the site anonymously as well however it may mean that we may not be able to serve you holistically
  • Usage of your information: The data we collate from users, may be used in one of the following :
    1. To mend and develop our site
    2. To improve and expand our services
    3. To send emails with product and service descriptions
The IP address of your computer is the core identifier of your computer in the internet world. For a more enriching and seamless experience on the site, it's necessary for us to collect the IP address of your computer.

Docusaver captures and stores your computer's IP address as soon as you access the Docusaver site and services. This information is also used to detect and analyse fake transactions to prevent them beforehand only. This IP address collected by us will not be revealed to any third party with a few exceptions including fraudulent transaction cases, or inappropriate behaviour.

Please note : External parties / sources does not include our own trusted third parties who are instrumental in providing your with the best experience by assisting us. We may also release your information as and when we think a release is appropriate, in accordance with law
In our attempt to understand your requirements and preferences better, we do use 'Cookies'. The basic intention of this usage again is nothing but to provide a more customized service to you.

We would advise you accept the 'cookies' if you would like to enhance your experience on the site.
Any communication from you is important for us however we will only save emails coming in from you if we feel there might be a legal requirement to do so.

There is a possibility of your email being inspected by Docusaver to analyse any for threats / security issues. Apart from that, our responses might be monitored plainly from a quality improvement perspective.

2. Ownership of data

All products sold by Docusaver including its Software-as-a-service (SAAS) platform remains a property of Docusaver. Our SAAS platform and services are available for our customers under license agreements and detailed contracts. We strongly advise our clients to read the agreement carefully. Users agree to be bound by these terms and conditions by copying, installing, or else utilizing the software. Users are hereby instructed not to copy, install or utilize the software under any circumstances if they do not agree with these terms and conditions.

Type of content:
  • Docusaver is open to all kinds of information and data as long it is legal as specified by governing authorities
  • We may ask you to remove certain content if it is not permitted. We will notify you in advance in such situations
Our efforts as highlighted in our service details, will be to secure your data in all possible situations

3. Service Level Agreements

  • Docusaver or its suppliers or licensors will not be accountable for incidental, supplementary, indirect, consequential, or economic damages which come from using or incapability to use the software package or documentation.
  • Docusaver’s and its suppliers’ and licensors’ entire liability under any provision of this agreement is not supposed to exceed in cumulative for not more than year , the fees that was paid for by the licensee for the software package for maximum period of one year.
  • Select jurisdictions and states do not permit limitation or exclusion of incidental or consequential damages. The above limitation or exclusion may not be applicable for those states and jurisdictions.
  • Clients agree to compensate Docusaver for claims towards receipt, usage, duplication, and / or reproduction of content by means of the software package. We strive to provide best service possible, but all the services we provide is as is.
  • The product or software is delivered on an "as it stands" basis, without any kind of warranty
  • The licensee has to borne the entire risk regarding the quality and performance of the software
  • Licensee has to assume the entire cost of any service or repair, should the software goes defective in any aspect. Docusaver or its suppliers, licensors or resellers will not be liable for this cost. This disclaimer of warranty forms an essential part of this arrangement.
  • Select jurisdictions / states restrict exclusion of warranties, and hence the above limitations may not apply to you

4.  Sales policy

  • Refund policy :
    1. We strongly recommend our customers to choose carefully as we do not refund if you change your mind for any product/service that are bought / paid for on Docusaver site or through any other channel from Docusaver. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
  • Payment recovery policies
    1. Our Fundamental Belief : Docusaver’s recovery and payment collection regulations are developed keeping in mind our customer’s dignity and respect in mind.
    2. Our request : For every job and task, we stipulate a payment date, which is provided in client communications as well as official invoices. Docusaver will specify services and payment terms details upfront at the time of availing of services
    1. Payment delays: Docusaver will specify payment delay terms and conditions at the time of availing of services

       1. Our recovery policies will be in accordance to applicable laws and regulations
       2. Docusaver has complete rights to initiate legal proceedings through legal advisors as well as solicitors, in an event of continuous payment delays.
  • Termination policies :
    1. We at Docusaver respect our customer’s wishes in an event of service termination. We expect our customers to follow the below procedure in an event of termination

         1. A written communication expressing the desire of termination to be shared by the party
         2. The notice period of this written communication should be followed as stipulated in the contract or the written agreement
         3. Docusaver does not take any guarantee towards data loss during termination period

We understand your plans may alter with time, so we offer a simple cancellation policy. If user wish not to use our services anymore, user can surrender their service at any point of time but user have to continue the plan for current billing cycle and services will be stop from next billing cycle .

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service completely. User may stop using our services as they see fit, although we’ll be sorry to see you go.

Docusaver may also stop providing amend the terms of an agreement with clients including completely stopping services, or add fresh limits to our Services at any point of the agreement period. 

As a fundamental principle, we understand the value of your data and we respect your right of preservation / safeguarding access to such data might be crucial. Considering this, even if we do discontinue a Service, we will try our best to give you an advance notice of the same thereby giving you time to save your information through your own means.

1. The offer about free trial will last for a period of 30 days only. During these 30 days customers can access to the Docusaver Service. After the free trial of 30 days, regular price for the service will be charged.

2. This 30 days free trial period will start from the moment that customer activate trial service by signing up Docusaver account.

3.  All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic payments once the free trial period end.

4. By submitting payment details, customer acknowledge and agree to Docusaver general Terms and Conditions.

5. If in case customer don’t wish to continue with the paid service of Docusaver. She/he must cancel the service by notifying the same to the Docusaver at least 3 working days prior to the trial ends.

6. Offer applies to new customers only; package upgrades are not eligible. 

7. Docusaver reserves the right to remove or cancel the free trial offer at any time. 

8. Docusaver reserves the right to change the features of the free trial offer at any time.

5. Billing Policy

Docusaver accepts payment by the secure gateway PAYPAL. Personal and financial information of our clients including credit card information is not stored on our systems

On availing any service offered by Docusaver and by providing us means to collect that payment electronically or physically, users
(a) declare that your authorization for us to use the information for payment toward the service and
(b) you declare that the information provided by you is accurate and true to your knowledge.

On similar lines, Users also (a) give their authorization to Docusaver to use this information / means provided by users to charge them in lieu of services provided by us and (b) authorize Docusaver to claim charges from users for any feature that requires payment at the time of sign-up

We may charge you
(I) after purchase;
(II) at the time of purchase;
(III) in advance; or
(IV) on a regular basis (depending on subscription).
Although we will charge you up to the amount as approved by you and you’ll be notified in advance towards any change in the amount during your subscription period.
  • 1. Payment: As per our contract and advertise on Docusaver website, our customers will be charged at the time of purchase. User can start using our service after receiving 100% payment.
  • 2. Additional licences: Surplus licenses can be purchased during the period of service deployment / contractual period. These surplus licenses will also terminate at the end of contract between Docusaver and customer.
Docusaver holds the right to change the price terms of services at any time even If that service has not been fully delivered. Our clients will be notified of this change in at least 15 days in advance. If one does not agree with the change, it is mandatory for users to stop using those services.

Services under agreement (written or verbal) are not on refundable basis. Services once purchased under subscription will be for the client’s disposal for the entire subscription period regardless of any cancellations
In exchange of our services, Docusaver will mutually decide on a price with our customers for a limited time frame as detailed in the contract. Post that, Docusaver holds all rights to automatically renew your contract with same terms and conditions as stipulated before unless you cancel or modify. Although the price is subject to an alternation, but our clients will always be informed in advance

6. General

  • We ensure our customers the best of our services however technology has its own perils and hence Services may go down for upgrade and repairs.
  • It will be our honest effort to notify you in an event of service disruptions.
  • Docusaver will not responsible for loss due to downtime.
The world has witnessed numerous natural disasters. While we are equipped with best-in-class technologies and practices, Docusaver is not accountable for any loss of information or data due to a natural disaster.
Trial period deals. Users are expected to cancel services and deals at the end of trial period offers failing which fresh charges may be levied, unless our team notifies you otherwise. If we are not able to charge you for any reason including false credit card information etc, we have the right to terminate your account altogether and Docusaver holds no responsibility for data loss in such situations

Changes in product
  • Docusaver reserves rights to alter a feature or the product completely however we do ensure the best of our efforts in completing the job in such situations


Breach of contract / Agreement
  • We at Docusaver adhere to the laws and regulation set by governing authorities and violation of any of the agreed-upon terms and conditions of a binding contract may result in breach of contract.
  • This breach could be anything from a delay or regular defaults in payment to a more severe violation, like destruction of Docusaver's property / asset. A contract agreed
All products sold by Docusaver including its Software-as-a-service (SAAS) platform remains a property of Docusaver. Our SAAS platform and services are available for our customers under license agreements and detailed contracts. We strongly advise our clients to read the agreement carefully. Users agree to be bound by these terms and conditions by copying, installing, or else utilizing the software. Users are hereby instructed not to copy, install or utilize the software under any circumstances if they do not agree with these terms and conditions.
All products sold by Docusaver including its Software-as-a-service (SAAS) platform remains a property of Docusaver. Our SAAS platform and services are available for our customers under license agreements and detailed contracts. We strongly advise our clients to read the agreement carefully. Users agree to be bound by these terms and conditions by copying, installing, or else utilizing the software. Users are hereby instructed not to copy, install or utilize the software under any circumstances if they do not agree with these terms and conditions.
  • User agrees to provide genuine, accurate and updated information as prompted by the subscription form. If any information provided by the user is found to be incomplete or in accurate, the Company reserves the right to terminate the service temporary or permanently.
  • User availing services assume to be above 18 years of age. If in case you are minor you have the authority to use the credit card by your guardian or sponsor.
  • User realizes that he or she is strictly responsible for maintaining the secrecy of his or her account details and login password. User is advice not to share Docusaver passwords with third person/party.

7. About these terms

These terms and condition are subject to change without prior notifications
Testimonial

Testimonial


Cooper

I wanted to drop you a feedback about your support team. I am an industry veteran for 15 years and now managing a Marketing Team. I am enjoying the services of Docusaver from last 6 months. I am writing to you to let you know that your customer support unit is one of the best I have deal with. Please pass a BIG THANK YOU to your support team from my end for helping me on weekend. I am happy to be a part of Docusaver family.

Daniel

Thank you Docusaver team for a high quality service. You provide the ease in my life, now I can access my document anytime and above all it give me freedom to share them with my business partners. Continue performing precisely what you are doing, as you have gained a faithful customer with me. I can not thank you enough for your excellent service.

Emily

Document scanning services from Docusaver meets my expectations wisely by providing high resolution Document Scanning Service at my door step. I love you guys for providing me an easy and effective way to manage my documents.

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Our service starts from
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